HomeGoods in Shrewsbury, NJ Closed now

Reviews about HomeGoods

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  April 08, 2019, by Carlo Claridad
  I had a horrible customer service experience today. On Christmas Eve I saw a set of shelves and was told by a floor associate that it was $99.99. I went back this morning and the manager of the store said she did not know the price. Another employee came back and said she wanted to charge me $199.99 but he talked her down to $129.99. Hesitantly I purchased it despite it being $30 more than I was previously told. I later returned it because honestly I just felt like I was taken advantage of as a consumer. The manager then wanted to speak to me about my return and quite frankly her pricing story kept changing. She said she had priced it based on other pieces and what she THOUGHT it sold for. Which apparently changed from $199 to 139.99 to $129.99. At the end of the day it is what it is...I just expected consistency amongst store employees about the price of products. Had I never been told it was $99 from the start and then told the manager had to be talked down from $199 to $129 and just given a consistent single price i Would have been content in making a decision. Instead I’m just let down at the entire operation at this particular home goods which is just very disappointing as a consumer.